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I submitted an investment, but how come no funds have been taken from my account?

If you've submitted an investment but funds haven't yet been pulled from your account, there are a few reasons this might be the case:

Your information couldn't be verified.
If your address, date of birth, or other personal information doesn't match the public database we use to verify the details on your investment application, you'll need to provide additional documentation to validate it. Once you've submitted the documents and our team has reviewed them, we'll be able to debit your account for the investment amount you submitted. If your identity is not verified, there will be a banner at the top of your Portfolio page with instructions for what to do next. 

The company hasn't yet reached its minimum funding goal, or its escrow account isn't open.
StartEngine only pulls funds from an investor's account once the company has exceeded its minimum funding goal and the escrow account has been opened. It normally takes less than 48 hours from when they reach their minimum funding goal for the process of pulling investor funds to begin.

The company has exceeded its maximum funding goal and is oversubscribed.
If the offering is oversubscribed, you will NOT be charged. You'll be added to a waitlist and will only be charged if room opens up in the offering. Investments are accepted on a first-come, first-served basis, and there's no guarantee you'll make it into the funding round. If your investment is accepted, you'll be notified via email when your payment is charged.

You chose to pay by wire, and the funds haven't been sent.
If you've chosen to pay via wire the instructions for the payment should have been emailed to you. If you can't find them, you can view them directly in your Portfolio by following these steps:

  2. Click the person icon in the top right corner
  3. Select "Portfolio" in the dropdown
  4. Find your investment under "Open Transactions" and click the red "Action Required" button next to it
  5. Click the black "Wire Instructions" button on the red banner
Please be certain to include the reference in the "Additional Instructions" or "Notes" section of your wire form.

To view more information on your investment, simply log in to your StartEngine account and go to your Investor Portfolio.