Where is my refund?

What is the cancellation policy?

For Regulation Crowdfunding, investors are able to cancel their investment at any point throughout the campaign up until 48 hours before a close on funds. Companies will post disbursement notices shortly before closing on funds, and this will act as your opportunity to request a refund before they close on your funds.

For Regulation A+, StartEngine allows for a 48 hour cancellation period after the investment is submitted. Once the 48 hour window has passed, your investment submission cannot be canceled. 

How long do refunds take to process?

If you do cancel an investment within the cancellation windows, your investment will be refunded to the original payment method. For credit and debit card refunds, our credit card processor Stripe submits the refund immediately. It can take 5-10 days for your bank to process the refund. To learn more about Stripe's process, click here. 

Please note that some refunds are processed in the form of a reversal, which means the charge is removed from your statement rather than a credit being issued. 

For ACH investments, once your investment is canceled, there is a 10 day clearing period (from the date your investment was submitted). After your funds have cleared the bank, you will receive your refund within 10 business days.

If an investment was submitted by wire, please reach out our support team through our contact form and select "Cancellations/Refunds" as the category. Please provide the following information in the "Message" section so that we can issue the refund accordingly:

Investor Name:
Amount to be refunded:
Address:
Name on account:
Name of Bank:
ABA/Swift code:
Account Number/IBAN:
Additional Information: